Delivery & Returns

Free Delivery on all orders over €55

We ship orders using DPD's Standard 3-5 days delivery service for free on orders over €55, with a €4.99 fee on orders below this. DPD delivers Monday to Saturday.

Please note: Your order will be shipped and delivered within the specified timeframe unless further action is required such as a follow up from the Customer Success team. Before this point, the order will still be classed as ‘pending’.

Returns

We understand that there may, on occasion, be times where you wish to return an order that you have received from us. We aim to make the returns process as easy as possible for our customers.

For Non-Medicinal Products, like our shampoo for example, these must be in the original packaging and unopened, in a condition fit for resale. If the product being returned does not meet these conditions, we will be unable to offer a refund.

For Medicines/Prescription products, unfortunately we are unable to offer a refund as these are pharmaceutical products and by law, they must be used or destroyed once dispatched from the pharmacy.

For full details please see our Terms & Conditions